ऑनलाइन और UPI फ्रॉड: NCRP, हेल्पलाइन 1930, IT Act और BNSS समझें

Legum Pacific · 14 अक्टूबर 2026

Suppose you get a message asking for a UPI transfer. You transfer money and later realise it was a fraud. Or you find sexual material involving a child on a website. These are the kinds of problems the official sources describe as handled through the country’s cyber reporting systems.

कानून क्या कहता है?

The National Cyber Crime Reporting Portal (NCRP) FAQ states the portal is an initiative of the Government of India to facilitate victims/complainants to report cyber crime complaints online. The FAQ lists online financial frauds, mobile crimes, hacking, ransomware, cryptocurrency crimes, online trafficking and child sexual exploitative and abuse material among the types of complaints the portal caters to. (Source: NCRP FAQ)
The NCRP FAQ refers to Section 67B of the Information Technology Act, 2000 in relation to child sexual exploitative and abuse material (CSEAM), saying that Section 67B states publishing or transmitting material depicting children in sexually explicit acts in electronic form is punishable. (Source: NCRP FAQ)
The same press release states: “The ‘National Cyber Crime Reporting Portal’ (https://cybercrime.gov.in) has been launched, as a part of the I4C, to enable public to report incidents pertaining to all types of cyber crimes.” (Source: PIB 06 Aug 2024)
A PIB press release of 19 May 2025 describes an e‑Zero FIR pilot. It says complaints related to financial losses above the pilot threshold of ₹10 lakh made to NCRP and 1930 will automatically lead to registration of a Zero FIR with the e‑Crime Police Station of Delhi, and that this Zero FIR will be routed to territorial Cybercrime Police Stations. The release states complainants can visit the cybercrime Police Station within 3 days to get the Zero FIR converted into a regular FIR. The release refers to provisions of the Bharatiya Nagrik Suraksha Sanhita, 2023 (BNSS) in setting up this process. (Source: PIB 19 May 2025)

रिपोर्ट कैसे करें — ऑनलाइन या UPI फ्रॉड के मामले में?

The NCRP FAQ sets out two main reporting options on the portal: “Report Crime related to Women/ Child” and “Report Other Cybercrimes.” (Source: NCRP FAQ)
Under “Report Crime related to Women/ Child” the FAQ explains two ways to register: “Report Anonymously” (no personal information required) and “Report and Track” (registration with name and valid Indian mobile number). The FAQ says anonymous reporting is available for crimes related to online Rape or Gang Rape (RGR) content and CSEAM, and that information related to the complaint should be accurate and complete for police authorities to take necessary action. (Source: NCRP FAQ)
For “Report and Track” and for “Report Other Cybercrimes” the FAQ says you must register with your name and a valid Indian mobile number. The portal will send a One Time Password (OTP) to that mobile number. The FAQ states the OTP remains valid for 30 minutes. Fields marked with a red asterisk are mandatory. (Source: NCRP FAQ)
A PIB press release (19 May 2025) states that the National Cybercrime Reporting Portal and the National Cybercrime Helpline 1930 have enabled easy reporting and prompt actioning on complaints related to cyber financial crimes. (Source: PIB 19 May 2025)

पोर्टल कौन‑सा सबूत माँगता है?

The NCRP FAQ lists types of material to keep as evidence: credit card receipts, bank statements, online money transfer receipts, copies of emails, URLs of webpages, chat transcripts, suspect mobile numbers, screenshots, videos, images and any other kind of document. (Source: NCRP FAQ)
The FAQ explains that when you upload a digital file as evidence on the portal you receive a hash value. It says the hash value is a fixed‑length alphanumeric value that uniquely identifies data and that the hash value will ensure the integrity of digital evidence uploaded on the portal. (Source: NCRP FAQ)

रिपोर्ट करने के बाद क्या होता है?

The portal FAQ states that once a complaint is submitted you will receive a confirmation message on the portal. If you used “Report and Track” or “Report Other Cybercrime” you will also receive an SMS and an email with a complaint reference number on your registered mobile number and email id. The FAQ says this acknowledgement number can be used to track progress on the portal. (Source: NCRP FAQ)
The FAQ states that complaints reported on the portal will be handled by the concerned State/UT police authorities based on the State/UT selection while reporting. The PIB press release of 6 August 2024 similarly states that cyber crime incidents reported on the portal, their conversion into FIRs and subsequent action are handled by the State/UT law enforcement agencies concerned as per the provisions of the law. (Sources: NCRP FAQ; PIB 06 Aug 2024)
The NCRP FAQ states a complaint filed under the REPORT WOMEN/CHILD RELATED CRIME section cannot be withdrawn. It also states a complaint filed under REPORT CYBER CRIME can be withdrawn before it is converted into an FIR. The FAQ warns that providing false information could make the complainant liable to penal action under the Indian Penal Code. (Source: NCRP FAQ)

मुख्य बातें

The NCRP FAQ describes the National Cyber Crime Reporting Portal as a government portal to report many kinds of cybercrime, including online financial frauds and child sexual exploitative material. (Source: NCRP FAQ)
The NCRP FAQ cites Section 67B of the Information Technology Act, 2000 in relation to child sexual exploitative and abuse material. (Source: NCRP FAQ)
A PIB press release (19 May 2025) describes a Delhi e‑Zero FIR pilot where NCRP/1930 complaints above ₹10 lakh will automatically lead to a Zero FIR, with a 3‑day window to convert to a regular FIR; the release refers to provisions of BNSS. (Source: PIB 19 May 2025)
The portal offers anonymous reporting for certain women/child categories and tracked reporting that requires registration with an Indian mobile number and an OTP valid for 30 minutes; uploaded files receive a hash value to preserve integrity. (Source: NCRP FAQ)
Complaints on the portal are handled by State/UT police authorities; the PIB releases and the NCRP FAQ state the central role is in providing the portal and coordination, while investigation and FIR action are matters for State/UT law enforcement as set out in those sources. (Sources: PIB 06 Aug 2024; NCRP FAQ)

जिन कानूनों का हवाला दिया गया है

सूचना प्रौद्योगिकी अधिनियम, 2000 (Information Technology Act, 2000) — धारा 67B — as cited in the National Cyber Crime Reporting Portal FAQ
भारतीय नागरिक सुरक्षा संहिता, 2023 (Bharatiya Nagrik Suraksha Sanhita, 2023) (BNSS) — Sections cited in PIB press release: 173(1) and 1(ii) — as cited in PIB press release 19 May 2025
National Cyber Crime Reporting Portal (https://cybercrime.gov.in) — FAQ (Government of India)
Press Information Bureau (PIB) Ministry of Home Affairs press release 06 Aug 2024
Press Information Bureau (PIB) Ministry of Home Affairs press release 19 May 2025

आधिकारिक स्रोत

This guide explains what the law itself says. Court rulings interpreting these provisions can also affect how they apply in a particular case. It states the position under the official texts listed above, as at 14 October 2026.

स्रोत: Official text (cybercrime.gov.in) (नए टैब में खुलता है)

सूचना। यह लेख प्रकाशन की तिथि पर कानून की सामान्य जानकारी देता है। यह कानूनी सलाह नहीं है, इससे अधिवक्ता–मुवक्किल संबंध नहीं बनता, और बार काउंसिल ऑफ इंडिया के नियमों के अनुसार इसका उद्देश्य विज्ञापन करना या कार्य आमंत्रित करना नहीं है। यह अंग्रेज़ी लेख का AI की सहायता से किया गया हिन्दी अनुवाद है; किसी भी अंतर की स्थिति में अंग्रेज़ी संस्करण मान्य होगा।